How to make an appointment
Before contacting us, please consider the following.
Check it's not an emergency.
Call 111 or 999 for urgent medical help if you have any of these as your request will not be seen immediately.
- Crushing chest pain and tightness
- New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
- Severe difficulty breathing
- Heavy bleeding that won't stop
- Severe injuries
- Feeling suicidal, wanting to harm yourself, or others.
Appointments - We offer:
Appointments can be made either by calling in to the surgery between 8.30am - 6.30pm, or by telephoning the surgery between 8.30am and 6.30pm Monday to Friday. Appointments are available Monday to Friday 8.30am – 6.30pm.
We will ask you questions about why you need an appointment and will sometimes direct you to an alternative healthcare practitioner – this may be a pharmacist, dentist, optician, or other local service.
PRE-BOOKED APPOINTMENTS
You may book with a clinician of choice up to 4 weeks in advance. However, note that clinicians are sometimes away, which will impact the number of appointments available. Please call the surgey bewteen 08.30 - 18.30 to book an appointment.
All consultations are by appointment only. Please make an appointment by telephoning or calling in at the surgery. An adult should accompany children under 14.
Please cancel your appointment if you are unable to attend, as this appointment may be needed by someone else.
Each week we lose valuable doctor and nurse time when people fail to cancel their appointments. If you are unable to attend for your appointment or no longer require it, please let us know at the earliest opportunity.
SAME DAY / EMERGENCY APPOINTMENTS
These can be booked from 8am and should be booked if you need to see a GP that day. Although there is a choice of doctors, we cannot always guarantee the doctor requested.
Children 16 years and younger will be see on the same day.
URGENT APPOINTMENTS
If you need to be seen urgently, please telephone or come into the surgery straight away. You will be offered an appointment the same day, but it may not be with the clinician of your choice.
TELEPHONE CONSULTATION
Patients do not need to see a doctor for all illnesses or enquiries and therefore we offer telephone consultation with a clinician. You will be given an approximate time when the doctor will telephone you to discuss.
TELEPHONE AVAILABILITY/ADVICE
We offer telephone consultations, either on the day or in advance.
The advantage of these appointments is that you can have your consultation over the telephone without leaving home.
Our appointments line is open from 08.30 -18.30 Monday to Friday, excluding Bank Holidays.
It is important that you provide us with the best contact number for the GP to call you back.
HOME VISITS
A Home Visit is provided when a patient who is house bound and unable to attend the surgery, or a resident in a care/nursing home are too unwell to attend the surgery.
OUT OF HOURS
Should you need to access to a doctor outside of surgery hours, please call NHS 111
NURSE / HEALTHCARE ASSISTANT CLINICS
All Nurse clinic appointments are available to book in advance.
These staff are vital to the wellbeing of our patients and can help/advise on a vast range of medical conditions including:
- Cervical Smear tests
- Minor Illness / Wound care and dressings / Blood pressure checks
- Chronic disease clinics: Diabetes, respiratory, heart disease etc
- Lifestyle advice
BLOOD TESTS
Blood tests are by appointment only. This is to prevent patients waiting for long periods in the surgery. Blood test appointments are available from 8.30am Monday to Friday. Please ring the surgery to book.
MY HEALTH ONLINE
The surgery provides this website in collaboration with NHS Wales.
As soon as you have created an account you will be able to:
- Request repeat prescriptions
- Update your personal information.